Privacy Policy
Right Away Plumbing and HVAC, Inc. respects your privacy. This policy explains what information this website collects, how that information is used, and the choices you have. It applies to myrightaway.com and to the service requests, phone calls and emails that begin on this site.
Information We Collect
When you submit our service request form, we collect the information you enter: your first and last name, phone number, email address, the type of service you need (plumbing, heating, cooling or mechanical) and any message you choose to add. If you call or email us using the links on this site, we receive the contact details and the details of the request you share with us.
Like most websites, our hosting provider keeps ordinary server logs for security, troubleshooting and abuse prevention. Those logs can include an IP address, browser type, requested page and the date and time of the request.
How We Use It
We use your information only to respond to your request, ask any follow-up questions needed to understand the job, schedule and perform the work, provide estimates and invoices, and follow up about service, warranty or membership questions. We do not sell or rent your information, and we do not use it for unrelated marketing lists.
Sharing and Third Parties
We share information only with the service providers that help us operate — for example our website host and email provider — and only as needed to deliver the service you asked for. We may also disclose information if required by law. Some pages link to outside sites such as Google Maps or Google reviews; once you follow those links, the privacy practices of those companies apply, not ours.
Cookies and Tracking
This site does not use advertising or cross-site tracking cookies. Your browser may store limited technical data needed for pages to load and display correctly. You can clear or restrict this data at any time in your browser settings.
Data Retention and Security
We keep service request and customer records only as long as needed for the work, our records and any applicable legal or warranty obligations. We use reasonable safeguards to protect the information we hold, though no method of transmission over the internet can be guaranteed to be completely secure.
Your Choices
You may ask us to correct or delete the contact information you have given us, or ask us to stop contacting you, by calling or emailing us using the details below. Please provide enough information for us to locate your record.
Contact Us
Questions about this policy? Call 847-550-3322 or email info@myrightaway.com.
Right Away Plumbing and HVAC, 2093 Rand Rd, Des Plaines, IL 60016
We may update this policy from time to time; the version posted on this page is the current one.