International Plumbing, HVAC & Mechanical Consulting
Right Away Plumbing & HVAC is a US-based company in Des Plaines, Illinois, serving Chicagoland since 2008. We are a licensed plumbing and HVAC contractor working on plumbing, heating, cooling and mechanical systems.
We offer remote technical consulting, by appointment only, to qualified companies, developers, property owners and investors with residential or commercial projects in Dubai and the wider UAE, Qatar, Saudi Arabia and Kuwait. Consultations are held by phone or video.
Clients living in the Middle East, Italy or elsewhere can also request advice on a property or project in the United States: before you replace equipment, renovate or buy, we can review photos, equipment nameplates, proposals and plans with you. Remote review is not an on-site inspection; on-site work is limited to Chicago and the suburbs we serve, and scope, schedule and any travel are agreed in writing before booking.
Remote technical advisory by project role
For contractors: troubleshooting and second opinions
When a plumbing, HVAC or mechanical problem keeps coming back, or a replacement is being proposed, a second opinion before the money is spent can help. Send us the symptoms, equipment details, photos and what has already been tried, and we will talk through likely causes, what to check next, and whether repair or replacement deserves a closer look.
For architects: equipment space, piping, venting and coordination
We give practical field input during design: realistic clearances and service access for boilers, water heaters, chillers and ductless equipment, piping and venting routes that installers can actually build and maintain, condensate and drainage points, and how plumbing, heating and cooling systems fit together. This is advisory input only — we do not provide engineering calculations, stamped designs or local code approval.
For developers, property owners and investors: system review and planning
For residential and commercial projects we review chillers, boilers and hot-water systems — their condition as described in your information, maintenance history, likely service needs, and replacement options to plan for. The goal is a clearer technical picture to discuss with your local engineers and contractors, not an investment opinion.
What we advise on
- Chillers and chilled-water systems — operating problems, maintenance planning and replacement options
- Boilers and hot-water systems, including tankless water heaters
- Ductless (mini-split) heating and cooling equipment choices
- Plumbing systems and plumbing equipment — recurring problems, layouts and equipment selection
- Troubleshooting ongoing mechanical problems that local service has not resolved
- Equipment selection, high-efficiency options and preventive maintenance planning
How a remote consultation works, step by step
- First contact: you send us an email with a brief description of the project or problem, the country and city, and your role in the project.
- Initial review: we read your request and reply to explain whether a consultation suits your needs and what additional information we need.
- Document exchange: you send the drawings, photos, videos, equipment model information and maintenance records you have, so we can review them before the appointment.
- Scheduling: we agree on a time that works across the time difference between the United States and your region; the appointment is confirmed only after this review.
- Consultation session: by phone or video, we discuss our technical observations, the possible causes of the problem, the available options and the questions to ask your local contractor or engineer.
- Written summary: where agreed, we prepare a written report of our observations with the photos you sent, as a reference for your local team.
Agree on the question before reviewing equipment
A useful remote consultation begins with a decision the project team needs to make. Is the concern a recurring operating fault, a proposed replacement, equipment access in a renovation, or the sequence of work in an occupied building? State that question first. A collection of photographs without the project context can leave the most important uncertainty unresolved.
Separate supplied information from verified conditions
Identify what each item shows and when it was recorded. Equipment nameplate photographs, the relevant drawing revision, service reports and a timeline of symptoms can describe different moments in the life of a system. Tell us if a photograph predates a repair or if a proposal assumes equipment that is no longer installed.
Remote review is limited to the information available. A photograph cannot establish an internal component's condition, confirm a concealed pipe route or substitute for measurements taken safely at the property. We distinguish what the supplied material supports, what is an assumption and what still needs an on-site check. Do not open equipment, bypass controls or perform a test simply to prepare for a consultation.
Turn observations into questions for the local team
For a boiler, chiller or hot-water project, a useful next step may be a list of questions about the operating problem, the equipment being served, maintenance history and the scope already proposed. Those questions help the owner and the locally authorized contractor or design professional decide which information is still needed.
A recommendation to investigate a control or distribution issue is not a remote confirmation that a particular part has failed. Likewise, discussing a replacement option does not approve the installation, certify compliance or authorize the equipment to continue operating. Safety decisions, required tests and on-site work remain with appropriately qualified local professionals.
Agree on the deliverable and the next step
Before booking, agree on the subject of the review, the documents available, the participants and the expected output. A discussion of options, a review of an existing proposal and a written technical summary are different scopes. Where a written summary is agreed, it should distinguish observations based on the supplied material, unresolved questions and possible next actions.
If the project changes or new test results become available, further review may need a separate scope. Remote advice does not automatically include future visits, installation supervision or a purchase inspection. For a property in Chicago or our served suburbs, ask about separately scoped local mechanical consulting or system inspections.
Email tony@myrightaway.com with the question you want answered, the project location and your preferred time zone. We review the inquiry before confirming whether the consultation fits and arranging an appointment.
What our role is — and is not
Our role is independent technical advice based on the information, photos, drawings and equipment data you share with us.
Our plumbing work in Illinois is licensed. We are not licensed in the UAE, Qatar, Saudi Arabia or Kuwait, and we do not have local offices there — consultations are held remotely from the United States.
Local code approvals, engineering design and stamps, permits and on-site work must be handled by locally authorized professionals in your country.
We do not provide investment, financial or legal advice, and we do not promise savings or results.
How to request a consultation
Email us first. In your email — or in the message box of our contact form — please include:
- Your company or name
- Country and city
- Project type (residential or commercial) and your role — contractor, architect, developer or owner
- Project stage (design, construction, existing building or planned replacement)
- The equipment or problem you want to discuss
- The scope of advice you need
- Your preferred appointment time and time zone
Photos, drawings and equipment model information are helpful. We review each request and reply to confirm whether a consultation is a good fit; appointments are confirmed only after review, and booking is not automatic.
International phone (business hours, US Central Time): +1 847-550-3322
Common questions
Do you have an office in Dubai or elsewhere in the Middle East?
No. Right Away is based in Des Plaines, Illinois, USA. Consultations for Middle East clients are held remotely by phone or video, by appointment only.
Can you approve or stamp designs for my project?
No. Our role is technical advice. Local code approvals, engineering stamps, permits and on-site work must be handled by locally authorized professionals in your country.
How do I book a consultation?
Email tony@myrightaway.com with your company or name, country and city, project type, the equipment or problem, the scope you need, and your preferred time and time zone. We review each request and confirm the appointment after review.
Do you advise on residential and commercial projects?
Yes. We advise on plumbing, heating, cooling and mechanical systems for both homes and commercial properties, including chillers, boilers, hot-water and tankless systems, and ductless equipment.
Can you advise on a property I own or plan to buy in the United States?
Yes, by appointment. We can review photos, equipment nameplates, proposals and plans for a U.S. property by phone or video. Remote review is not an on-site inspection. On-site work is limited to Chicago and the suburbs we serve, and scope, schedule and any travel are agreed in writing before booking.
Can a remote consultation verify the condition of all equipment?
No. A remote consultation uses the documents, photographs and equipment information supplied for the agreed review. Concealed conditions, internal faults and required measurements may need an on-site assessment by qualified local professionals. The scope should identify those limits and any follow-up needed.