Frozen and Burst Pipe Repair in Des Plaines and Chicago
Frozen pipes can stop water from reaching a fixture and may split before the damage becomes visible. Right Away Plumbing & HVAC diagnoses and repairs frozen and burst water lines in Des Plaines, Chicago and surrounding Cook and DuPage County communities. If water is actively escaping, close the accessible main water shutoff when it is safe to do so. Do not use a torch, open flame or unattended heating device to thaw a frozen pipe. Call 847-550-3322 for Des Plaines and the surrounding suburbs, or 773-250-6060 for Chicago.
Tell us what the system is doing when you call — that decides which truck and which parts head to your address.
Signs That a Water Pipe May Be Frozen
A frozen pipe does not always burst immediately. Warning signs can include:
- Little or no water from one fixture
- Unusually low water pressure
- Frost or condensation on exposed piping
- A pipe that appears swollen or distorted
- Unusual sounds when opening a faucet
- Water stains, dripping or damp building materials
- Water appearing after temperatures rise and the pipe begins thawing
When Several Fixtures Are Affected
If several fixtures stop working, the problem may involve a main branch or another part of the plumbing system. The affected piping should be identified before walls or ceilings are opened unnecessarily.
What to Do When You Find a Frozen Pipe
First, determine whether water is leaking. If a pipe has split or water is escaping, close the accessible main shutoff and move belongings away from the affected area when it is safe to do so.
Leave an affected faucet open so pressure can escape, but do not force a frozen valve or fitting. Avoid torches, open flames and other high-temperature methods that can damage piping, ignite nearby materials or create steam pressure inside the pipe.
If the frozen section is concealed, inaccessible, damaged or near electrical equipment, request professional service.
Frozen-Pipe Diagnosis and Repair
The visible frozen area may not be the only affected section. Our technician evaluates which fixtures have lost water, where the line travels, which areas were exposed to cold air and whether the pipe has already split.
Depending on the findings, service may include:
- Locating the affected pipe section
- Isolating the water supply
- Checking exposed piping and fittings
- Repairing a split or leaking section
- Replacing damaged valves or fittings when authorized
- Testing the repaired piping after water is restored
- Identifying air leaks or unheated spaces contributing to freezing
- Recommending insulation or other reasonable preventive measures
Authorization for Additional Repairs
Any additional repair outside the approved scope will be explained and requires customer authorization.
Common Places Pipes Freeze
Frozen-pipe problems frequently occur in:
- Exterior walls
- Unheated basements and crawl spaces
- Garages
- Cabinets installed against outside walls
- Areas near poorly sealed windows or wall penetrations
- Plumbing above suspended ceilings
- Vacant or lightly heated properties
- Commercial mechanical and utility rooms
- Hose connections and piping near exterior openings
Older Chicago and Suburban Buildings
Older Chicago and suburban buildings may have water lines routed through additions, enclosed porches or remodeled areas where insulation and heat distribution are limited.
Preventing Frozen Pipes
Before freezing weather arrives:
- Disconnect exterior hoses
- Close and drain exterior water supplies where the system permits
- Keep the building heated
- Open sink cabinets when plumbing is located against an exterior wall
- Seal cold-air openings near pipes
- Insulate accessible piping in unheated areas
- Keep garage doors closed when water lines pass through the garage
- Arrange proper winterization for vacant properties
- Make sure occupants know where the main water shutoff is located
Insulation Alone Is Not Enough
Insulation can slow heat loss, but insulation alone does not create heat. Pipes in severely cold or drafty areas may require correction of the underlying exposure.
Frozen and Burst Pipe Service Across Chicagoland
Right Away Plumbing & HVAC is based at 2093 Rand Rd, Des Plaines, IL 60016. We provide frozen-pipe and plumbing service in Des Plaines, Chicago, Park Ridge, Mount Prospect, Glenview, Arlington Heights, Buffalo Grove, Northbrook, Palatine, Schaumburg, Rolling Meadows, Addison, Elmhurst, Lombard, Oak Brook, Hyde Park and surrounding communities.
Call 847-550-3322 for suburban properties. Call 773-250-6060 for Chicago properties. Right Away Plumbing & HVAC is licensed, bonded and insured.
Request Frozen-Pipe Service
If a fixture has stopped receiving water or you suspect a pipe has split, avoid open flames and do not wait for water damage to spread.
Call 847-550-3322 for Des Plaines and the surrounding suburbs. Call 773-250-6060 for Chicago.
Where we do this work
We work from 2093 Rand Rd, Des Plaines, IL 60016 and cover Cook and DuPage county communities plus Chicago. Every community is listed on our service areas page, or start with one of these:
Questions we are asked about this service
How can I tell whether a frozen pipe has burst?
A pipe may already be damaged if you see dripping, water stains, swelling, cracks or water appearing as the pipe thaws. Some splits remain hidden inside walls or ceilings until water service is restored.
Should I shut off the water when a pipe freezes?
Shut off the accessible main water supply if water is escaping or you believe the pipe has split. If no leak is visible and you are unsure which valve controls the affected piping, request professional guidance rather than forcing an unfamiliar valve.
Can I use a torch to thaw a frozen pipe?
No. A torch or open flame can ignite surrounding materials, damage the pipe and create dangerous pressure. Do not use an open flame.
Why did only one fixture stop working?
The branch supplying that fixture may pass through an exterior wall, cabinet, crawl space or another cold area. Other fixtures may be supplied by separate piping that remains above freezing.
Can a frozen pipe leak after it thaws?
Yes. Ice can split the pipe or damage a fitting, but the ice may temporarily block the opening. Water can begin leaking after the frozen section melts.
Does pipe insulation prevent every freeze?
No. Insulation slows heat loss but does not create heat. Air leaks, prolonged cold, insufficient building heat and piping installed in exposed locations can still cause freezing.
Does Right Away repair frozen pipes in Chicago and the suburbs?
Yes. Chicago customers should call 773-250-6060. Customers in Des Plaines and the surrounding suburbs should call 847-550-3322.
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Guides worth reading
Every article is on our plumbing and HVAC guides page.
Schedule this service
Call 847-550-3322 for Des Plaines and the suburbs, or 773-250-6060 in Chicago. You can also request service online.
